By now, I'm sure you've heard that Samsung's latest stylus-equipped phone has a relatively serious flaw. If you haven't, well, spoiler alert, I guess.
I thought it was humorous that Samsung's official response was essentially, "You're doing it wrong." I, like many others, seized the opportunity to tweet a pretty obvious joke:
Snarkily hearkening back to the infamous Steve Jobs response upon discovery of the iPhone 4's attenuation issue. Yes, my Twitter feed is always this witty.
The thing that ultimately bothers me about this, though, is that I saw a lot of people earnestly comparing the two incidents when they're not actually very similar at all. Signal attenuation happens under a certain set of circumstances, dictated more by physics than a user's actions. Plus, it in no way damages a device.
The S Pen flaw, on the other hand, is something that can irreparably damage your phone with an action no more benign than accidentally inserting the wrong end of the pen into the slot (no, I'm not the first to point this out). And I don't think it's unreasonable to speculate that it will happen to people, regardless of how diligent they typically are with their devices.
The real kicker in all of this, and the thing that I don't think people are paying enough attention to. Samsung knew about this design flaw and anticipated the issue enough that they put it in the user manual. So that means they designed the phone and the stylus, put it through testing, and realized that there was a potential for a person to easily break their phone. Yet, rather than saying, "This isn't ready," they opted to ship as is and put the onus on the user. Not to mention the fact that if and when the user breaks said phone because of this flawed design, they have no easy way to rectify the situation. Samsung doesn't have a plethora of accessible stores where you can bring in your busted devices, and good luck trying to find a carrier who is going to exchange it for you.
So not only is this an issue of shitty design, it's also a very clear indicator that Samsung cares very little about its customers and their overall experience.
There is a silver lining to this whole situation, though. #Penghazi is exponentially more hilarious and creative than #Antennagate. At least Samsung's got that going for them.